Support
Email support@promactools.com — a real person answers, usually within one business day.
Common questions
Where is my license key?
It is in the email you received after purchase. You can also find it on your Lemon Squeezy order page (my-orders link in the email).
How do I activate a license?
Open the app, choose License… (in the app menu or the menu bar menu), paste your key and click Activate.
How do I move my license to a new Mac?
On the old Mac, open License… and click Deactivate This Mac. Then activate on the new Mac. Each license works on 3 Macs at a time.
Do the apps work offline?
Yes. After activation the license is checked on your Mac. The app confirms it online about once a week when a connection is available, and keeps working offline for up to 60 days.
NetScope says it needs packet capture access
Click Enable Packet Capture and enter your Mac password. If capture still fails, log out of macOS and back in once so the new permission applies.
App Volume Mixer made an app silent
Open System Settings › Privacy & Security › Screen & System Audio Recording and make sure App Volume Mixer is allowed, then reopen it.
AutoKey does not press keys
Open System Settings › Privacy & Security › Accessibility and turn AutoKey on. If it is already on, remove it with the minus button, add it again and reopen AutoKey.
Uninstalling
Quit the app and drag it from Applications to the Trash. Settings live in ~/Library/Application Support/ProMacTools and can be deleted too.
NetScope installs a small helper that gives your user packet-capture access at startup. To remove it, run in Terminal:
sudo launchctl bootout system/com.promactools.chmodbpf
sudo rm /Library/LaunchDaemons/com.promactools.chmodbpf.plist
sudo rm -r "/Library/Application Support/ProMacTools"